Refund & Return Policy (Australia)

At NoiR, we strive to ensure your satisfaction with every purchase. Please review our refund and return policy below:

• Pre-orders are non-refundable, as they contribute to production costs. However, if the product is defective, damaged, or significantly different from its description, you are entitled to a repair, replacement, or refund in accordance with Australian Consumer Law.

• Non-preorder items can be refunded as long as they have not been shipped. Once shipped, all sales are final unless the product arrives damaged, defective, or not as described.

• If your item arrives faulty, damaged, or significantly different from what was advertised, please contact us immediately. We will assess the issue and provide an appropriate remedy, which may include a refund, repair, or replacement in line with Australian Consumer Law.

• Refunds will not be issued for change-of-mind purchases unless otherwise stated.

For any inquiries, feel free to reach out to us at @noir.clothings on Instagram.

Reservation Deposit Policy:
By placing a $2 pledge for a petition, you are securing a reservation for a future pre-order item associated with that campaign. This $2 pledge serves as a non-refundable deposit and confirms your commitment to purchase the final product when it becomes available. The remaining balance will be collected during the pre-order phase. Please note that this deposit is non-refundable under any circumstances, including if you choose not to complete the final payment. This policy ensures we can accurately gauge interest and reserve stock accordingly.