Frequently Asked Questions

Fees & Checkout

What is the "Trump Tariff Fee" at checkout?

Due to current tariff changes affecting shipments to the United States, including the removal of the previous exemption for orders under $800, we have added a temporary $1 Trump Tariff Fee to orders being shipped to the US.

We hope this fee is only temporary. If the tariff is no longer applicable by the time your pre-order product is ready to ship, the $1 fee will be refunded to you.

Thank you for your understanding.

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Pre-orders & Petitions

What is a petition?

A petition lets you show your support for a potential product before it moves into the full pre-order stage.

You pay $2 per item when you join the petition. If the petition reaches its goal and the product moves forward, you will be asked to pay the remaining balance when the official pre-order begins.

For example, if the final plushie price is $32:

1 petition: $2 now + $30 later
3 petitions: $6 now + $90 later for 3 plushies

One petition equals one commitment to purchase one item.

Once the pre-order begins, you will receive an email with information on how to pay the remaining balance and provide your shipping details.

Reservation Deposit Policy

By placing a $2 pledge for a petition, you are securing a reservation for the future pre-order item associated with that campaign.

The $2 pledge acts as a deposit and confirms your commitment to purchase the final product if the campaign moves forward.

The remaining balance will be collected during the pre-order phase.

Please note that if you choose not to complete the final payment after the campaign moves forward, the $2 deposit is non-refundable.

What happens if a petition does not reach its goal?

If the petition does not reach the required goal and the product does not move forward, your petition payment will be refunded within 7 business days.

When does the pre-order start?

The pre-order will begin once the product prototype has been completed and approved.

Prototype development can take approximately 1–2 months. As soon as the prototype is ready, we will begin the official pre-order campaign.

How does a pre-order work?

A pre-order allows you to purchase a product before full production begins.

Some products may have a minimum campaign goal that must be reached within the pre-order period before production can proceed.

All pre-order sales are final and non-refundable once the campaign is successfully funded.

If a campaign does not reach its required funding goal within the pre-order period, all affected orders will be refunded within approximately 2–7 business days.

When do pre-orders start shipping?

Pre-order products usually begin shipping approximately 1–3 months after the pre-order period ends, once production has been completed.

Please keep in mind that production times may vary depending on the product.

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Shipping & Delivery

How long does shipping take?

Shipping usually takes approximately:

Most locations: 1–2 weeks
Rural or remote locations: 3–4 weeks

Delivery times are estimates and may vary depending on your location, local carrier, customs processing, and other circumstances outside of our control.

Do you ship worldwide?

Yes! We offer international shipping to many countries around the world.

Shipping availability may vary depending on your location.

Will I be charged customs or import fees?

Depending on your country, your order may be subject to customs inspections, import duties, taxes, or other fees when it arrives.

These charges are determined by your local customs authority and are the responsibility of the customer.

Customs processing may also cause additional delivery delays. Unfortunately, we are unable to control customs processing times or fees.

Do you provide tracking?

Yes. Tracking will be provided for eligible shipments.

You can track your order here:

https://noirclothings.com/a/track

My order was returned. What should I do?

An order may be returned if the shipping address is incorrect or incomplete, or if the delivery carrier was unable to successfully deliver the package.

If your order is returned, please contact us as soon as possible so we can discuss the available options for reshipping your package.

Please note that if a returned package is not claimed within 28 days, we may no longer be able to resend it.

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Onward Order Protection

What is Onward?

Onward is an optional order protection service available during checkout.

It provides additional protection in case something goes wrong with your order during delivery.

What does Onward protect my order against?

Eligible orders protected by Onward may receive coverage for shipping issues including:

• Lost packages
• Stolen packages
• Packages damaged during shipping
• Qualifying shipping delays

Claims and eligibility are subject to Onward's protection policies and terms.

Do I have to purchase Onward protection?

No. Onward order protection is completely optional.

You can choose whether or not to add protection to your order during checkout.

When does my protection begin?

Your Onward package protection becomes active once your order has been shipped.

How do I make a claim?

If you purchased Onward protection and experience an eligible problem with your delivery, you can submit a claim directly through Onward.

You can use the claim information provided by Onward after your purchase or submit your claim through Onward's claim portal.

Onward may ask you to provide information or evidence relating to your order and the delivery issue.

What happens after I submit a claim?

Onward will review your claim and determine the appropriate resolution based on the circumstances and eligibility of your claim.

Depending on the issue, an eligible claim may result in a replacement or refund.

What happens if my package is delayed?

Qualifying shipping delays protected through Onward may be eligible for $10 in store credit.

Eligibility depends on Onward's delay protection requirements.

Who do I contact about an Onward claim?

Claims for orders protected by Onward are handled directly by Onward.

Their team will review your claim and guide you through the resolution process.

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Returns, Exchanges & Cancellations

How do I return or exchange an item?

We do not offer returns or exchanges for change of mind.

However, we may provide assistance if your product arrives with a manufacturing or print quality issue, or if the product you receive does not match what was shown on our website.

For full details, please refer to our Refund Policy:

[Refund Policy]

Can I cancel my order?

All sales are final and non-refundable.

For campaign-based pre-orders, if the campaign does not reach its required funding goal within the pre-order period, affected orders will be refunded within approximately 2–7 business days.

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Product Care

How should I wash my products?

For instructions on how to properly wash and care for your clothing and other applicable products, please refer to our Wash & Care Guide:

[Wash & Care Guide]

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Support & Customer Service

How do I contact NoiR?

For general customer support, please contact:

niasupport@noirclothings.com

For business and collaboration enquiries, please contact:

noircontacts@noirclothings.com

We will be happy to assist you with any questions or concerns.